This Privacy Notice sets out how Volfly, registered at 4208, 198th st, SW, suite 203 Lynnwood, wa, 98036 and its associated trading names, protects the privacy of your personal information.
We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.1. What information do we collect and why?
We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:
a. Personal and contact details, such as title, full name, contact details (address, telephone and email address)
b. Passport number, date of birth and nationality - if required by the respective airline
c. Payment information: card number, security number, expiration date and cardholder name
d. Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)
e. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
f. Information provided by filling forms on our website e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
g. Call recordings - calls may be recorded for the purposes of quality control and staff training
h. Social media - by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
i. IP address and cookies - When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address