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    Privacy Policy

    PRIVACY POLICY STATEMENT

    This Privacy Notice sets out how Volfly, registered at 4208, 198th st, SW, suite 203 Lynnwood, wa, 98036 and its associated trading names, protects the privacy of your personal information.

    We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.

    1. What information do we collect and why?

    We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:

    a. Personal and contact details, such as title, full name, contact details (address, telephone and email address)

    b. Passport number, date of birth and nationality - if required by the respective airline

    c. Payment information: card number, security number, expiration date and cardholder name

    d. Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)

    e. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).

    f. Information provided by filling forms on our website e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products

    g. Call recordings - calls may be recorded for the purposes of quality control and staff training

    h. Social media - by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies

    i. IP address and cookies - When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address


    Discounts and Savings Claims

    We offer a number of discount and savings opportunities to our customers. When searching for airfares, discount and savings claims are based on multiple factors, including searching over 600 airlines to find the lowest available fare. Coupon codes are valid for savings for qualified bookings off our standard service fees . Seniors and youth may find specific discounted fares offered by certain airlines subject to airline qualifications. Military, bereavement and visually impaired travelers are eligible for discounts off our post-booking service fees as outlined in our compassion exception policy.

    Claims of savings on average of $124 per traveler or 24% savings as compared to published fares are based on review of private non-published airfares booked as compared to available published fares. Last date of comparison – September 10, 2020. Where otherwise indicated, discounts and savings claims are based off of comparing the average fares for the same month or adjacent months last year or such other time frame indicated with fares presently offered by the airlines for the same routes.

    * Savings shown are against average airfares found on Volfly.com for fares found in the same travel period last year. * Fares are roundtrip, Fares incl. all fuel surcharges, taxes & fees and our service fees. Tickets are nonrefundable, nontransferable, non-assignable. Name changes are not permitted. Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking. There is a higher probability of seats being available at this fare on Tuesday, Wednesday and Thursday, and may require a Saturday night stay at your destination. Lowest fares may require an advance purchase of up to 21 days. Certain blackout dates may apply. Holidays and weekend travel may have a surcharge. Other restrictions may apply. Additional terms and conditions of purchase. Save money by comparing multiple airlines within our website and choosing the lowest fare.

    ◊ Applies to online airline ticket bookings from one (1) traveler up to four (4) travelers. Offer expires Oct 31, 2020. Enter Promo Code at time of check out. The advertised Promo Code provides discounts against our service fees on stated routes. A maximum of $5 per person can be saved by using this promo code; a total of up to four (4) passengers is needed to redeem the full value of Promo Code. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. This Promo Code may not be used or combined with any other coupons, promotions or special offers. Promo Code expires on October 31, 2020, 11:59 pm EST and may be withdrawn at any time without notice. Our standard service fees are up to $35 per passenger, per ticket basis for economy class tickets.


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